Last updated: October 21, 2026
These Terms of Service ("Terms") govern your access to and use of the Shuovo application and related services (the "Services") provided by Shuovo ("we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.
By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must not use the Services.
You must be at least 13 years old (or 16 if you reside in the European Economic Area) to use the Services. By using the Services, you represent that you meet this age requirement.
Shuovo is a voice-first bilingual keyboard designed for productivity. The Services include:
To access the Services you must create an account using a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate information and to notify us immediately if you suspect any unauthorised use of your account.
You retain ownership of all content you provide through the Services, including audio recordings and transcription outputs. By using the Services, you grant us a limited, non-exclusive licence to process your content solely for the purpose of providing the Services to you.
We do not retain audio recordings after transcription is complete, with one exception you control: if you turn on the optional Research mode setting in the app and then submit a specific recording for analysis, that recording, its transcript, your notes, and your voice settings are uploaded and kept on our servers, linked to your account, only until the problem you reported has been analysed or until you delete it (you can delete any submission from the app's Settings at any time, and all of them are deleted with your account). Nothing is uploaded under Research mode unless you submit it yourself. We do not use your content, including Research mode submissions, to train AI models.
You agree not to:
The Services rely on third-party providers for voice transcription, AI text processing, payment processing, hosting, and email delivery. The full list, and what each provider receives, is in our Privacy Policy; in summary:
We are not responsible for the practices or availability of these third-party services. Their respective terms and privacy policies apply to data processed by their services.
Your own API key. The Services do not use an API key of your own for transcription. A Groq API key you provided before October 21, 2026 (when transcription on your own Groq account was offered) remains stored encrypted at rest using AES-256-GCM and is used only as a fallback credential for the AI post-processing described above; you may remove it at any time from your account page, after which we delete it from our database without further obligation. You agree not to upload another person's API key without their authorisation.
The application, its source code, design, trademarks, and content are proprietary to us and protected by copyright and other intellectual property laws. Nothing in these Terms transfers any ownership or intellectual property rights to you beyond the limited licence to use the Services.
You may stop using the Services and delete your account at any time by contacting us.
We reserve the right to suspend or terminate your access if:
Upon termination, your right to use the Services ceases immediately. Subscription fees already paid are not refunded except where required by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Transcription accuracy is not guaranteed. We are not responsible for errors in voice-to-text output. You should independently verify any critical transcription results.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, costs, and expenses arising from your breach of these Terms, your use of the Services, or your violation of applicable law or the rights of any third party.
We may update these Terms from time to time. We will notify you of material changes by updating the date at the top of this document and, where feasible, through an in-app notice or email. Continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you disagree with the changes, you must stop using the Services.
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where local consumer protection laws grant you additional rights.
If you have questions about these Terms, please contact us at legal@shuovo.com.